Tide Water Swim School Lessons

Welcome to TIDE WATER SWIM SCHOOL!
Lesson Program: 2017-2018 Season

Thanks for checking out Tide Water Swim School!

Everything you need to know about our Lesson Program—including Lesson descriptions, Set dates, Lesson schedules,
registration information, FAQs, and so much more—can all be found right here!
We invite you to take a moment to learn all about us.

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ABOUT OUR PROGRAM

Goal: Our aim at Tide Water Swim School is to offer a fun, safe environment for a positive, productive swimming experience. We help non-swimmers confront fear head-on and encourage emerging swimmers to build confidence and technique with our step-by-step instruction.

Offerings: Tide Water Swim School offers Private Lessons; Group Lessons; Aquatic Therapeutic Exercise Sessions; and Bullet Lessons: one-on-one stroke mechanics instruction or adult learn-to-swim instruction. Additionally, our Tide Water Adaptive Aquatics Club branch (http://www.tidewateraquaticsclub.com/Swim_Programs/Adaptive_Swim_Team.htm) offers lessons and a swim team for children with special needs.

Instruction: Our instructors are a mix of graduate and undergraduate personnel who provide a positive learning experience and foster a love of the water and of the sport in children of all ages. We offer homogenized Group Lesson classes at different skill levels to guide children through the progressions of learning how to swim. Our beginner Group Lessons focus on water safety, using a blend of survival techniques and core-based swimming; while our intermediate and advanced Groups focus on proper swimming mechanics to help children become stronger swimmers and potentially prepare them to join our Swim Team. We also offer Private (one-on-one) Lessons that are tailored to each swimmer’s individual ability level and needs—be it water safety or mechanics.

Class Size: Our Level 1 Group Lesson classes have a maximum 4-to-1 swimmer-to-instructor ratio, which is ideal for beginners. We try to keep our Level 2 and 3 Group Lesson classes to 4 swimmers too. Squirts classes usually have no more than 6 swimmers (plus their parents). Our Level 4 Group Lessons and Pre-Team classes have a maximum of 8 swimmers.

 

FOR PROSPECTIVE SWIMMERS

Location: Lessons are given at RiverWinds Community Center’s Aquatic Facility in West Deptford, NJ. You are not required to be a RiverWinds member to participate in Tide Water Swim School.

Joining Swim School: You may enroll in Swim School at any time, provided we have available spots. If all spots in our current or upcoming Set of Lessons are full, then you will need to wait until registration opens for the next Set or a spot opens up due to a cancellation. We do not have a waiting list because all swimmers (new and current/returning) must register for each new Set. However, you can ask to be put on our contact list to receive the upcoming Set’s enrollment information and links on the day that
registration opens.

Availability: Our Fall Set is the next round of available Lessons. Openings change constantly as swimmers enroll, so we are unable to tell you which time slots are available at any given time. The registration website, Active.com, shows you the up-to-the-minute listing of available spots.

Starting Lessons: All swimmers must register, sign a waiver, and pay before receiving Lessons. For liability reasons, we cannot offer “trial Lessons” to anyone who has not registered and signed the required waiver. Similarly, we do not test swimmers to determine their Level prior to registration.

Important Things to Know: Descriptions of Lesson types, pricingprogram datesLesson schedulesregistration information, and FAQs can all be found below. Please read on—thank you!

 

 

PROGRAM DATES: 2016-2017 SEASON

You must register for an entire Set. (The only exception is if we still have spots available once a Set is underway.) To see the specific days and times Lessons are being offered in the current/upcoming Set, please visit the Lesson Scheduling section.

 

Halloween: NO Lessons on Tuesday, October 31. Instead, those Lessons will be held on Monday, November 21.

Thanksgiving: NO Lessons Wednesday, November 22 through Sunday, November 26. We’ll resume Lessons as usual on Monday, November 28.
Easter: NO Lessons Monday, April 2 through Sunday, April 8. We will resume Lessons as usual on Monday, April 17.
Mother’s Day: NO Lessons on Sunday, May 13. Instead, those Lessons will be held on Sunday, May 21.
Fourth of July: NO Lessons Monday, July 2 through Thursday, July 5. We will resume Lessons as usual on Monday, July 10.

We are also closed on:
Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day, Memorial Day, and Labor Day.
Lessons WILL be held on all other holidays that fall during a Set.
This includes:
Columbus Day, Veteran’s Day, MLK Day, Valentine’s Day, President’s Day, Good Friday, and Father’s Day.

 

 

TYPES of LESSONS

PRIVATE Lessons

  • One-on-one instruction
  • 20 minutes once per week
  • For ages 2 years and older
  • Open to swimmers of all ability levels; no skill prerequisites
  • Lessons focus on water safety or mechanics, depending on the swimmer’s individual needs and current ability level
  • Parents do not get in the water, regardless of the swimmer’s age
  • Swimmers are not required to be potty-trained
  • Goggles are required for watersafe swimmers

 

PRE-TEAM Lessons

  • Developmental team instruction (8 swimmers maximum)
  • Advanced class meets for 45 minutes twice per week
  • For experienced swimmers ages 9-12 years
  • Focuses on preparing children to join the Swim Team and runs like a swim team practice (instructor is on deck, not in
    the water)
  • Requires fins and goggles
  • To be eligible for Pre-Team, swimmers should:
    • Have a basic understanding of all four strokes
    • Be able to swim a:
      • full lap of freestyle and backstroke
      • half-lap of breaststroke and butterfly
    • Have an interest in working toward joining the Swim Team

 

GROUP Lessons

Infant/Toddler Group Lessons  Squirts (Baby Class)

  • Group baby-and-parent class: a parent/guardian (or other adult designee) MUST be in the water with each swimmer
  • 30-minute class once per week
  • Exclusively for ages 6-30 months (0.5-2.5 years)
    • Swimmers who will turn 30 months at any point prior to the end of the Set are too old for the class. 
      • To be eligible for the 2017 SPRING Set of Squirts, swimmers must be born AFTER November 21, 2014, but BEFORE October 2, 2016.
  • Open to all ability levels and experience (no minimum skills requirements)
  • Focuses on acclimating youngsters to being in the water and practicing proper body position/floating
  • Swimmers are not required to be potty-trained.

 

Leveled Group Lessons* – Green Turtles (Level 1), Loggerheads (Level 2), Leatherbacks (Level 3),Terrapins (Level 4)

  • Levels 1, 2, & 3Small-group (4:1) instruction 30 minutes once per week
  • Level 4: Team-like instruction—larger group (8 maximum) and instructor coaches from deck—45 minutes once per week
  • Leveled Group Lessons are exclusively for ages 3 years and older
  • Swimmers MUST be:
    • watersafe (able to surface unassisted & stay afloat independently—i.e., without a life vest, “swimmies,” etc.)*
    • comfortable in/unafraid of the water
    • potty-trained
  • FOR SAFETY REASONS, SWIMMERS WHO ARE NOT YET WATERSAFE CANNOT BE IN LEVELED GROUP LESSONS. INSTEAD, THEY ARE REQUIRED START IN PRIVATE LESSONS.
  • Parents do not get in the water.
  • Each Level teaches progressively-harder skills.
    • Mastery of one Level’s skills is required to progress to the next Level.
  • All Levels require goggles; Level 4 also requires fins.
  • The Group Lesson Placement section below outlines each Level’s age range and skill requirements.

*IMPORTANT NOTE regarding LEVEL 1-4 Group Lessons:

Swimmers who are not yet watersafe MUST start in Private Lessons. No exceptions.

For our swimmers’ safety, we cannot accept liability for Leveled Group Lesson swimmers who are not watersafe.PLEASE DO NOT REGISTER A NON-WATERSAFE SWIMMER FOR LEVELED GROUP LESSONS. If a swimmer who is NOT watersafe enrolls in Level 1-4 Group Lessons, then s/he will be removed from the class for safety reasons and no refund/credit will be given.

 

 

GROUP LESSON PLACEMENT

To maintain homogenized classes and allow the Lessons to run smoothly for all swimmers, please adhere to the eligibility criteria for Leveled Group Lesson placement. Thank you!

  • If your swimmer falls somewhere between two Levels skill-wise, then please choose the lower of the two Levels to start.
  • If your child does not meet the eligibility requirements for his/her age-group Level, then please enroll him/her in Private Lessons.

Group Lesson Level Descriptions and Eligibility Requirements

Green Turtles – Level 1

  • 30-minute beginner class
  • For swimmers ages 3-6 years 
  • Goggles are required
  • To be eligible for Green Turtles, a swimmer is REQUIRED to be:
    • watersafe:
      • able to stay afloat independently, i.e.: without a PFD (life vest, “swimmies,” etc.)
      • able to surface unassisted after jumping/falling in
    • comfortable in (unafraid of) the water
    • able (or willing to try) to put face in/go underwater

 

Loggerheads – Level 2

  • 30-minute advanced-beginner class
  • For swimmers ages 5-7 years
  • Goggles are required
  • To be eligible for Loggerheads, swimmers should:
    • Be able to:
      • float on their backs
      • swim at least 10 feet on their stomachs
    • Have an interest in learning butterfly

 

Leatherbacks – Level 3

  • 30-minute intermediate class
  • For swimmers ages 6-9 years
  • Goggles are required
  • To be eligible for Leatherbacks, swimmers should:
    • Be able to swim at least a:
      • half-lap of freestyle AND backstroke
      • quarter-lap of butterfly 
    • Have an interest in learning breaststroke


Terrapins 
– Level 4 (formerly Pre-Team 2)

  • 45-minute transitional class
  • For experienced swimmers ages 7-9 years
  • Transitions swimmers from traditional Lesson instruction to swim team-type coaching
  • Fins & goggles are required
  • To be eligible for Terrapins, swimmers should:
    • Have a basic understanding of all four strokes
    • Be able to swim a: 
      • full lap of freestyle AND backstroke
      • half-lap of butterfly and breaststroke
    • Have an interest in progressing toward Pre-Team Lessons

 

 

 

 

LESSON SCHEDULING

Pre-Team, Group, and Private Lessons are given at predetermined times 6 days per week autumn through spring and 4 days per week during the summer.

Private Lessons run in 20-minute intervals. Squirts, Green Turtles, Loggerheads, and Leatherbacks Group Lessons are 30-minute classes. Terrapins Group Lessons and Pre-Team run for 45 minutes.

For all types of Lessons: You choose a day/time slot from the schedule that we offer. Due to the high demand for Lesson time slots, we are not able to accommodate flexible scheduling (designing your own timetable).

Our schedule of Lesson day/time offerings changes from Set to Set, depending on instructor and pool availability. The schedule below is only an overview of the Lesson days/times we are offering; it does NOT reflect the spaces that are actually open. A list of available (open) Lesson slots will be shown when you register.

     GROUP and PRE-TEAM Lesson Schedule  2017 SPRING Set


Squirts 
– baby class
ages 6-30 months
your choice of:
Saturday 8:00 a.m.
Saturday 8:30 a.m.
Saturday 9:00 a.m.
Green Turtles – Level 1
ages 3-6 years
your choice of:
Monday 5:30 p.m.
Wednesday 5:30 p.m.
Friday 6:30 p.m.
Saturday 9:30 a.m.
Sunday 3:30 p.m.
Sunday 4:00 p.m.
Loggerheads – Level 2
ages 5-7 years
your choice of:
Monday 6:00 p.m.
Wednesday 5:00 p.m.
Friday 5:30 p.m.
Saturday 10:00 a.m.
Sunday 3:00 p.m.
Sunday 5:00 p.m.
Leatherbacks – Level 3
ages 6-9 years
your choice of:
Monday 6:30 p.m.
Wednesday 5:00 p.m.
Friday 6:00 p.m.
Saturday 10:30 a.m.
Sunday 3:00 p.m.

Terrapins 
– Level 4
ages 7-9 years
your choice of:
Monday 7:15-8:00 p.m.
Tuesday 7:15-8:00 p.m.
Saturday 11:15 a.m.-noon

Pre-Team

ages 9-12 years
must attend 2 Lessons per week:
Monday AND Friday
6:15-7:00 p.m.

 

 


     PRIVATE Lesson Schedule 2017 SPRING Set

Private Lessons are given every 20 minutes between the following times:

Monday4:00-7:00 p.m.
Tuesday3:20-7:20 p.m.
Wednesday3:20-5:20 p.m.
Friday 3:20-7:00 p.m.
Saturday8:00-11:20 a.m.
 Sunday3:00-5:00 p.m.
4:30-5:30 p.m.

 

Aquatic Therapeutic Exercise Sessions and Bullet Lessons are given by request at times determined by our instructors and are registered for separately. Please email us for more information.

 

 

 

LESSON PRICING: 2016-2017 Season 

You must register for a full Set, which is anywhere from 6 to 12 weeks of Lessons grouped together. (The number of weeks per Set depends on the time of year.) But you are not required to pay for the entire Set upfront; you can pay in installments by selecting the recurring payments option when you enroll. 

We accept credit card and eCheck payments only. Lessons cost the same for RiverWinds members and non-members. Sorry, we do not offer a multi-child or family discount.

Swim lessons make a wonderful present for any special occasion! However, due to the way in which the registration website is set up, we unfortunately are unable to offer Lesson gift certificates. (Instead, we suggest that parents/guardians register their swimmers and then get reimbursed by their family and friends who want to give the gift.)

 

 

REGISTRATION DATES2016-2017 SEASON

When registration for an upcoming Set opens, all spots are available to everyone on a first-come, first-served basis. Current swimmers do not carry their spots from one Set to the next; everyone must register for each new Set.

We cannot reserve spots for anyone. A spot is not yours until you have registered and paid for it through Active.com.

Registration remains open until all of our spots are full. But spots (especially Private Lessons and Squirts classes) fill EXTREMELY quickly, so we encourage you to enroll as soon as the registration period opens.

Program Registration Opening Date
2016 FALL Setclosed
2017 WINTER Setclosed
2017 SPRING SetNOW OPEN!!!
2017 SUMMER SetMonday, May 1, 2017

 

 

 

CURRENT REGISTRATION: 2017 SPRING SET

Spring Set registration is now open!!! Spots are filling at an all-time record-breaking rate; grab one while you can!

THINGS to KNOW for REGISTRATION:

  • Registration requires a LAPTOP or DESKTOP computer. Tablets & mobile devices are incompatible and may register you for the wrong day/time slot.
    • For best results, use an incognito window in Chrome or Firefox.
  • Spots are first-come, first served.
    • All OPEN spots will be visible at registration.
  • RECORD SELL-OUT!!! Sorry, these Lesson types are already completely full:
    • Private Lessons
    • Squirts – Infant/Toddler Group Lessons
    • Pre-Team
  • GROUP LESSON spots still available:
    • Green Turtles – Level 1
    • Loggerheads – Level 2
    • Leatherbacks – Level 3
    • Terrapins – Level 4

 

Register here for 2017 SPRING Set GROUP Lessons:
http://www.active.com/water-sports/swimming-registrations/twac-swim-school-spring-set-group-and-pre-team-lessons-2017

 

 

 

UPCOMING REGISTRATION: 2017 SUMMER SET

Didn’t get a Spring spot? Want to swim with us this summer?

Mark your calendar and set your alarm: Summer Set registration opens on Monday, May 1!

Don’t miss out on the next round! Be the first to know the moment that Summer Set registration opens—submit your request NOW (via twaclessons@gmail.com) to receive the official enrollment email* on 5/1/17.

*The Summer Set registration links will also be posted here mid-morning on 5/1. But being on the contact list ensures you get the info and links first thing that morning.

 

 

 

ADDITIONAL LESSON OPTIONS

TIDE WATER ADAPTIVE AQUATICS CENTER: Special-Needs Lessons and Swim Team

Our Adaptive program offers private lessons and a swim team for children with a wide range of special needs. It runs on Thursday evenings and Sunday mornings during autumn, winter, and spring. For more information about Adaptive (including cost and how to register), please visit: http://tidewateraquaticsclub.com/Swim_Programs/Tide_Water_Adaptive_Aquatics_Center.htm.
BULLET LESSONS: Stroke Mechanics or Adult Learn-to-Swim Instruction

  • Stroke Mechanics Bullet Lessons are one-on-one instruction designed to help experienced swimmers (ages 7-99) improve and/or brush up on technique by focusing on stroke work/correction, dives, starts, and turns—depending on the individual swimmer’s needs.
  • Adult Learn-to-Swim Bullet Lessons are for individuals ages 21+ who do not know how to swim.
  • Bullet Lessons cost $30 for 30 minutes of instruction. Please email us to sign up.

  

AQUATIC THERAPEUTIC EXERCISE

 

Our Aquatic Therapeutic Exercise offerings are one-on-one sessions with a certified instructor to help promote flexibility, strength, and mobility in a low-impact environment. Aquatic Therapeutic Exercise costs $30 per 30-minute session. Please email us to sign up.

 

 

 

FREQUENTLY-ASKED QUESTIONS

How does registration work? 

You must register online. When you register, you will see a list of all available Lesson day/time slots. (If you do not see one of the offered day/time slots in the listing, then that particular spot or class is already full.) You do not pay until you have chosen the time slot that best fits your schedule.

 

Do you offer flexible scheduling so that I can come on a different day/at a different time each week?

Sorry, we are unable to accommodate flexible scheduling. You must sign up for one of the specific day/time slots being offered (much like registering for an academic class or setting a doctor’s appointment).

 

How long do Sets last? 

The length of a Set depends on the time of year, as well as instructor and pool availability. For the 2016-17 Season, the Fall and Winter Sets are both 12 weeks long, the Spring Set runs for 6 weeks, and the Summer Set lasts 8 weeks.

Do I have to register and pay for the full Set all at once? 

You must register for the full Set, and you must make a payment (via credit card or e-check) at the time of registration. However, you do not have to pay for the entire Set upfront; you are given the option to pay in full or in recurring payments. If you choose recurring payments, then your monthly installments will be pulled via auto-pay.

What happens if I do not want to do a full Set?

If you do not plan to return after the first (or second) Session of a Set, then please let us know either after you register or at least one week prior to the conclusion of the Session. (example: If you are not coming back for the Fall Two Session, then please let us know by the third week of Fall One.) All cancellations must be requested in writing via twaclessons@gmail.com.

Do I need to be a RiverWinds member?

No, you do not need to be a member of RiverWinds to participate in Tide Water Swim School.

Do RiverWinds members receive a discount on TWAC Lessons?
No, our Lesson prices are the same for both RiverWinds members and non-members.

How young do you take swimmers?
Baby class (Squirts) participants can be as young as 6 months. Children must be at least 2 years old to start Private Lessons. Leveled Group Lessons start at age 3, provided that the child is water-safe.

What does it mean to be water-safe?
A water-safe swimmer is: 1.) able to stay afloat independently (i.e., without the use of a flotation device of any kind); 2.) able to surface unassisted after jumping or falling into the water; and 3.) unafraid of being in the water on his/her own.

Can my child participate if s/he is not potty-trained?
Squirts, Private Lesson, and Special Needs Lesson swimmers are not required to be potty-trained, but they must wear swim diapers. Leveled Group Lesson (Green Turtles, Loggerheads, Leatherbacks, Terrapins, and Pre-Team) swimmers are required be potty-trained.

Do parents get in the water?

No. Parents are asked to watch from the pool deck. The only exception is Squirts, in which case a parent is required to be in the water (because it is a baby/parent class). Also, we respectfully ask you not to interject during Lessons because that tends to distract the swimmers, as well as make them more nervous.

Can my child wear a flotation device?
No. Swimmers are not permitted to wear flotation devices of any kind (floaties, swimmies, water wings, puddle jumpers, life vests, etc.). That defeats the purpose of the Lessons—which is to learn how to swim independently and with proper technique/mechanics. Your child’s instructor will ensure that your child stays afloat until s/he can do it independently.

What if my child is upset?
If you have a beginner—of any age, but especially under 6 years old—then expect reluctance. We have been effectively dealing with all levels of resistance for many years. The younger the child is, the more he or she depends on fussing to get a point across. We’ll work with that. Your child may fuss about being away from you, being with a stranger, or just not wanting to do what he or she is being told—even before the natural fear level kicks in. For most children, this is when they’ll learn that you sometimes do things even if you don’t want to. And they’ll come out of it stronger, more self-confident, and—most importantly—safer than when they began.

What if my child doesn’t want to come back?
We encourage your child to stick it out. Drowning is the second leading cause of childhood accidental death for children under the age of 14. Participation in formal swimming lessons can reduce the likelihood of childhood drowning by 88%. Whether or not you plan to head to the pool, water is all around us—in rivers, lakes, drainage ditches, and even large puddles. Equip your child with this life skill, and you’ll also be giving him/her access to all the fun and fitness the water can provide! It is absolutely normal for this to be harder on a parent than the children that we’re empowering. But know that it won’t be easier next year; every year older without becoming water-safe increases the resistance and fear level. So stick with it! You’ll be glad you did—and possibly prevent an unspeakable loss.

Can my child do a “trial Lesson” first to see if s/he likes it?
No. For liability reasons, prospective Swim School students cannot get in the water until they have registered and signed a waiver.

How do I know what Level to put my child in for Group Lessons?
The Group Lesson Level Description and Eligibility Requirements section outlines the age range and prerequisite skills for each Level. Please adhere to these guidelines so that everyone gets the most out of their Lesson experience. Thanks!

How will I know if my child is ready to move on to the next Level?
The instructor will give you a recommendation when your child is ready to transition to the next Level. (We also try to issue mid-Set Progress Reports and/or end-of-Set Report Cards.) If you want to know where your child should be placed for a future Session or Set, then please speak to your child’s instructor prior to registration. Please do not transition your swimmer up a Level until his/her instructor approves it.

Can my two (or more) kids be in the same class?
Yes, provided that they are of the same ability level and we have the class space available.

Can I get a discount if I register more than one of my children?
Sorry, we do not offer a multi-child or family discount.

My child can’t make his/her Lesson due to illness, vacation, etc. Can I make up the missed Lesson?
It depends on the type of Lesson your child is taking. Please see our Missed Lessons and Makeup Policy for details.

If we can’t make it on our regular Lesson day one week, can we come on a different day that week?
No. We do not allow swimmers to come on a different day because then they would be taking other swimmers’ spots. But we do allow scheduled Makeup Lessons in some situations. (Please see our Missed Lessons and Makeup Policy for more information.)

Will my Lesson time be extended if I arrive late?
No. All Lessons start and end on time. Otherwise, you would be cutting into another swimmer’s Lesson time.

I didn’t see a phone number anywhere. Can someone call me about Swim School?
We’re very happy to answer your questions and/or help with any problems you may have! However, all Swim School communication is done via email. That way, everyone has a written record of the information discussed and can refer to it later.

Can I purchase a gift certificate for Lessons?
Unfortunately, no. While we believe swim lessons make an amazing gift, the setup of the registration site prevents purchases prior to registration. So we are unable to offer gift certificates. Sorry!

I’ve read everything, but I still have questions. Who can I contact?
Please email Megan at TWACLessons@gmail.com. Every effort is made to answer your inquiries in a timely manner; you can generally expect a reply in 3 business days or less.

We also try to send out emails to any families affected by weather closings; however, Facebook is the definitive source for TWAC cancellations/RiverWinds closing info. The TWAC page is public, so you can still access it even if you are not on Facebook. Go to: https://www.facebook.com/Tide-Water-Aquatics-Club-133120093514089/

 

 

FOR CURRENT SWIMMERS

– Want to know if Lessons are cancelled due to inclement weather?

Facebook is the definitive source for Lesson cancellations/pool closing info. PLEASE DO NOT EMAIL or CALL TWAC and/or RIVERWINDS to ASK IF LESSONS ARE CANCELLED. Instead, please visit https://www.facebook.com/tidewaterswimschool to view all Lesson cancellations/updates in the event of inclement weather. Thank you!

– Can you get a refund/credit or make up a Lesson if there’s an emergency or weather-related pool closing?

Unfortunately, TWAC is unable to provide Makeups, refunds, or credits for Lessons missed due to these kinds of emergency pool closings. We apologize for any inconvenience. For full information, please see our Pool Closing/Cancelled Lessons Policy in the TWAC Policies section below.

– Forget what day/time slot you signed up for or need to check on a payment?

You can check the status of your Active orders—including verifying Lesson day/time, instructor name, payments, etc.—via Active’s Swim Portal: https://swimportal.active.com?a=284065624. To log in, you will need the email address you used when you registered and your Active password.

– Does your spot carry over from one Set to the next?

No. Everyone must register anew because our schedule of Lesson offerings changes from one Set to another.

– What if you want to cancel or will not be returning?

Because everyone is required to register for each new Set, no cancellation notice is required if you will not be returning for an upcoming Set. example: If you swam in the Fall Set but will not be coming back for the Winter Set, then you do not need to submit a cancellation notice. All other cancellationsin the middle of a Session (e.g., you came to the first week of Fall One but do not want to return) and between Sessions (e.g., you are finishing Winter Two but not returning for Winter Three)require a cancellation notice in writing. For full details, please see our Cancellation Policy in the TWAC Policies section below.

– What happens if you miss a Lesson due to illness, emergency, etc.?

We cannot provide a refund or credit for missed Lessons. However, Makeup Lessons are available in some situations. For complete details, please see our Pool Closing/Cancelled Lessons Policy in the TWAC Policies section below.

 

 

TWAC POLICIES

Cancellation Policy

You do not need to provide a cancellation notice between Sets.

If you choose to cancel between Sessions (e.g., between Winter One and Winter Two), then you are required to give written notice at least 1 week prior to the end of your Session by emailing twaclessons@gmail.com.

Please note: If we do not receive your written cancellation prior to the start of the next Session, then you will be held financially responsible for your spot and it will be released to other swimmers.

No refunds or credits of any kind will be given if you chose to quit in the middle of a Session (e.g., in week 2 of Winter One), and your spot will be released.

Pool Closing/Cancelled Lessons Policy

TWAC makes every effort to give all Lessons as scheduled. However, from time to time, RiverWinds unexpectedly closes their facility due to circumstances beyond TWAC’s control. Examples of this include (but are not limited to) inclement weather (snow, thunderstorms*, etc.); power failure; health/safety risk; emergency repair; etc.

Unfortunately, TWAC is unable to provide Makeups, refunds, or credits for Lessons missed due to these kinds of emergency pool closings. We apologize for any inconvenience.

We try our best to send an email when Lessons need to be cancelled due to snow or other pool closing. However, that isn’t always possible. Similarly, we cannot guarantee that you will receive a timely answer if you email us to ask if Lessons are cancelled. Therefore, please do not email or call TWAC (or RiverWinds) to see if Lessons are cancelled. Instead, please check TWAC’s Facebook page**, https://www.facebook.com/tidewaterswimschool, for TWAC Lessons cancellation information.

*RiverWinds is required by law to close their aquatic facility during thunder/lightning storms because the pool is not grounded. (In the event that the facility was struck by lightning, anyone in the pool would be a conduit to the ground and could be seriously, or even fatally, injured.)

**TWAC’s page is public, so you can still access it even if you are not on Facebook.

 

Missed Lessons and Makeup Policy

We understand that absences cannot always be avoided. Please be considerate of your child(ren)’s instructor’s time by emailing twaclessons@gmail.com to inform us in advance when you are unable to make your child(ren)’s scheduled Lesson due to accident/illness, family emergency, vacation, one-time schedule conflict, etc. Thank you!

We cannot provide a refund or credit for missed Lessons. However, Makeup Lessons are given on the following basis:

Group Lessons: For our swimmers’ safety, we maintain specific instructor-to-swimmer ratios in our Group classes. Allowing Group Lesson Makeups (in which a swimmer attends a class on a different day) would upset those ratios. Therefore, we are unable to provide Group Lesson Makeups for any reason. Sorry! Thank you for your understanding and your contribution to keeping our swimmers safe!

Private Lessons: We offer several designated Private Lesson Makeup Days at the end of each Set. A Private Lesson Makeup on one of those days is available by request only once the Set is underway. Please email twaclessons@gmail.com to request the Private Lesson Makeups signup link.

  • Regardless of the number of Private Lessons a swimmer misses, s/he may sign up for only ONE Private Lesson Makeup for the entire Set. If a swimmer signs up for more than 1 spot, then s/he will not get the Makeup.
  • We cannot give you a specific instructor for your Private Lesson Makeup or guarantee that a Private Lesson Makeup spot will be available on the same day/at the same time as your regularly-scheduled Lessons.
  • You cannot sign up for a Private Lesson Makeup for a day missed due to inclement weather/emergency pool closing. (Please see our Pool Closing/Cancelled Lessons Policy.)